TESTIMONIALS-Reprinted with Permission

In the previous generation, children often lived close to their parents and could watch over them. Today our parents are living longer and their children are often living too far away to manage their parents' care or are unable to take charge because of their own careers. Arlene is sensitive to the guilt and frustration of children in this situation and knows that you are not alone and is there on your behalf. These children are known as the Sandwich Generation. Here are some of their stories:

March 2014-Amy Walters, Bethesda, Maryland for Eunice Kohn

Over the past couple of years, my elderly mother was in a downward spiral, weighing less than 90 pounds, diagnosed with dementia and had balance issues. She lived independently on her own for more than 20 years after my father passed away. Mom had no siblings and was younger than most of her friends, most of whom are now deceased. She was always emphatic that she would never be placed in a nursing home and was adamant that assisted living facilities would never be subject for discussion.

Mom's care has been my responsibility. I have an older sister who lives in another state and visits once a year. For several years, I have reading books on dealing with aging parents hoping to find an answer. Like many baby boomers, I work full-time in a demanding job. Watching over my mother's care was overwhelming. I was constantly worried that she would fall or overdose on her medication because she refused to use a pill box. Then there was the issue of her driving and my fear that we would be dealing with an injury to her or a wrongful death suit. I was basically alone in determining what was best for my mother.

Things changed when I learned of a few episodes where she was behaving erratically. While at the beach, she fell during the night and fractured her dominant shoulder. I asked her doctor for help and he recommended All The Best Care, LLC. Her own doctor, Dr. Barry Josephs used Arlene for his father who was a pediatrician. You can't get a better recommendation than that!

Arlene Harris is absolutely incredible and sensitive to all issues which are very common among elderly and knows how to handle even the most difficult personality. She understands my mother's anxiety level. In a few short months, she gained 10 pounds, looks better than she had in years and there is a spark that I never thought I'd see again. Before Arlene came into the picture, I thought that I start preparing myself for the worst. Arlene and another aide took Mom back to the beach and we joined them. What a difference since the last time we were there. Now Mom is talking about spending more time there this Summer.

You can read countless books and run numerous Internet searches, but unless you find someone as accomplished as Arlene you hit a dead end. Over the last few years, we had experience with two other agencies without any success and were faced with the prospect of whether Mom could remain in her home.

Bottom line: when you can't physically be there, you need the assurance that your parent is truly getting All The Best Care, LLC.

April 2014-Tom and Yoshi's Children

All The Best Care was very accommodating to our parent's needs which often had last minute calls for additional coverage  when one parent had to go offsite yet the other parent could not be left alone.  Our parents were both particularly fond of Michelle, one of the ATBC aides as were we, their children.  If our parents had not relocated out of state, we would still be using All The Best Care.

December 2013- Patti Neumann for Ann Neumann Libov

When we needed a nurse for Mom, we had no idea where to turn. But we were highly referred to Arlene and All The Best Care and their service, dependability and staff was amazing. Every person who can was suprb and my mother was so very grateful. A special thank you to Joan and Michelle.

Thank you.

2012-Carol Wolf Weis for Helene Beckley

We were so very fortunate to be referred to Arlene's agency, All The Best Care. Her staff was exceptional in the care of our dear mother.

Thank you.

Sherly Cohen-Linda Levinson

My sister and I would like to thank you for the wonderful caregivers that were with my mother, Esther Goldstein while she was a patient at Sinai/Levindale. All of them were kind, gentle healthcare providers, who performed a vital function in our mother's daily needs. She came to depend on a familiar face in a world that made no sense to her . . . We were s lucky to have had you recommended to us . . . Thank you for enabling us to have some peace of mind by providing us with all those wonderful compassionate companions.

2007-Claudia Ladensohn for Alice Panitz

This letter is to serve as a formal thank you and a letter of recommendation for your use /in the future. I want to thank you profusely for the two years of round the clock care that you and your exemplary team of caregivers and nurses provided to our mother, Alice Panitz. You expertly and sensitively managed support that initially was post-operative and continued through her declining health and eventual death from congestive heart failure. Not once was there a gap in your service. We never received a frantic call about failures in scheduling. You consistently provided staffing as needed.

In addition, your staff responded equally to our mother's critical needs as to and her superficial needs. Her exacting personality and nuanced health issues were met with professionalism and kindness at all times. The result was that she adored her caregivers and got great comfort from their presence as well as their care.

It is of great solace to my brother and me that our mother received such outstanding care in the last years of her life. To know that her every need was met, that she was treated with dignity and that she truly enjoyed her time with you and the other professionals makes up for the hardships of her illness, the emotional strain of the uncertainty of her health, and the inevitable loneliness of her situation.

We would recommend you, your agency and your staff wholeheartedly and without reservation to anyone that asks. Your medical record keeping was praised by the GBMC Hospice and your bookkeeping was thorough and correct. Flexibility was also an important issue as the caregivers had to adjust to the guidelines put in place by the GBMC Hospice at the end. Finally in addition to being individuals of great skills and integrity, you and your staff are the most compassionate and kindest people. It was clear at our mother's death that our loss was your loss as well.

Arlene, thank you for your outstanding service and personal attention. I would be happy to talk to anyone interested in following up this letter. It would be the least I could do after all that you did for our mother. You made her very happy and maintained a quality of healthcare that was flawless.

With deep gratitude.

Howard M. Friedel

Of particular importance was your ability to deal with dementia related problems . . . I felt that each member of your staff tried best to make mother's last months as comfortable and enjoyable as possible, notwithstanding her unpredictable mood swings. Many times, your nurse arrived to help mother before the resident nurse at Brighten Gardens could be found. Your staff made my life more tolerable by advising me what to expect as to mother's continuing physical and mental deterioration and by not allowing her to call me at all hours of the night to discuss an item that could wait until morning.

Robin Shane, LCSW: Reflections from a Licensed Social Worker

As a medical social worker in the field of hospice for more than 10 years I have had many opportunities to meet caring and committed professionals whose mission it is to serve whose lives are at the end of life. Arlene Harris exemplifies this mission of care. I met Arlene years ago while working for a hospice organization. She provided hands on care to people diagnosed with a terminal illness and made strong connections with their families. Her reputation for excellence was soon well noted in the community that she served. Soon after I met her, we became fast friends, confidants and colleagues. Social work requires the need to provide resources for families and patients. Arlene became my primary resource for providing care to patients and families. As two friends who have been on this hospice journey together, Arlene has always reflected the highest values of care and commitment to those people whose life she has helped to serve. I consider her not only a dear friend, but a person that is committed to the dignity and service of others.

 

Email: ATBC.Arlene@gmail.com

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